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Discovery & Strategy

We lift your bonnet to check performance.


You want reassurance that what you’ve got is working as efficiently and effectively as it should. Or maybe you’ve detected an issue but aren’t sure what the problem is. Whatever the reason, we can take a close, in-depth look, assess how it stacks up against current best practice and then recommend tweaks and changes to increase performance.


Setting the scene on your current digital presence, we interview stakeholders and users to really dig deep on what works and what doesn't. 

Content Audit and planning

We review existing content and identify where improvements can be made and quick wins achieved. We can refine and shape your tone of voice, web content and online image to make you fit for the years ahead.

Persona Development

Part of our process is the development of fictional user personalities to design and test again. It brings a much needed element of third party humanity into what can sometimes be a very subjective exercise.

Customer Journey Mapping

This is a really valuable element of our review process as it takes a much broader perspective of how users digitally interact with you. We map multiple journeys across your digital presence to identify, from a human perspective, where weaknesses exist and opportunities remain unexploited.

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